To become a continual customer please scroll down to read the BEST-KEPT terms of continual service & click "I Agree" to schedule continual service at the bottom of the page.

BEST-KEPT Policy and Terms for Continual service:

By deciding to retain BEST-KEPT SERVICE, you acknowledge that you are the authorized individual at the location where service will take place & you understand that this is a binding 1 year agreement between yourself & BEST-KEPT SERVICE.

In addition, as a continual customer you understand that Best-Kept service will provide all workers and cleaning materials needed to complete this residential and/or commercial assignment. Labor costs, cleaning products, and service rates, will be included in the given estimate. Vacuums, brooms and mops will not be the responsibility of Best-Kept. If a client would like Best-Kept service to provide the vacuum, broom or mop for a particular assignment, there will be an additional cost for each item needed. This includes the transport of step stools and small ladders.

Billing arrangements:

Best-Kept Service operates on a 28 day billing cycle with the option for customers to select Monthly, Quarterly or yearly payment methods. We offer this billing option for all spaces 2000 square feet and under.

This contract is the customer’s obligation to BEST-KEPT & it is also BEST-KEPT’s obligation to the customer. Any breach on either parties part is sustainable. Meaning by law, BEST-KEPT must provide good service to keep you as our customer. It is the policy of BEST-KEPT that all customers who are allowed to cancel, must provide a paid 30 days written notice which must be emailed to billing@best-kept.net & the remaining balance of any money owed to you minus any expenses that BEST-KEPT has accrued during that period, will be refunded. It is BEST-KEPT policy that any customer wishing to cancel this 1 year agreement with BEST-KEPT SERVICE, must do so within precisely 30 days from the originally agreed upon date & there can be no cancellation after the exact initial 30 day period has expired.

Payment terms:

If paying by check, Best-Kept service asks for payment to be received five days before the scheduled service date is to begin and must be accompanied by an active credit card which will be secured to avoid late payments, cancellations and default payments. This is also to avoid delay in payment for workers overtime & any additional expenses which may occur due to the customer’s request. For check payments, an invoice will always be sent out 14 days before each payment due date. Credit card payments will be processed five days prior to each due date.

In the event that a check is not received by Best-Kept Service five days before the service due date, the card on file will be charged. There will be a 10% penalty added to each renewal payment period for all late payments received from the previous 28 day billing period. In addition, if a check provided by the customer is returned all bank fees will be charged to the customer’s credit card which is on file.

Reminder: Upfront payments allow Best-Kept service to schedule workers accordingly, and make all parties involved accountable for keeping appointments. In return, all worker’s provided by Best-Kept service will present a service check time sheet, which should be signed by the client or authorized agent, either before or after each service time concludes. As a result, Best-Kept service will handle all payments to workers.

Non-compete clause:

The owner or authorized agent must agree not to offer side deals to contracted Best-Kept service workers, or attempt to eliminate Best-Kept service with bribery of any form. Money and payment arrangements must never be discussed with workers. Questions pertaining to, or about company wages, should never occur. By disregarding this clause, the establishment owner and all who reside, or work, in or around the home, or business, acknowledge that legal action will be taken. The contracted service will terminate immediately without further notice, and without refund. To avoid any unforeseeable problems, and illegal cash handling, all financial and payment arrangements must be made and only discussed with Best-Kept service telephone sales and administrative staff.

Because Best-Kept service works really hard to recruit and hire top-notch, quality professionals from the hospitality industry, we impose a stiff 10 year minimum before any worker contracted by Best-Kept service, can work any additional jobs or outside contracted work for an existing, or former, client or customer. No outside work may be contracted aside from the service selected, and for the time period specified in this contract. This applies if the worker is still an active member of the company or not. In other words, all service requests must be submitted to the Best-Kept service administrative staff and clients are not allowed to ask workers to do any additional work. Unless otherwise specified and agreed upon with Best-Kept service administrative staff. This clause includes staff of BEST-kept Service doing any jobs privately or referred by any individual in or around the establishment where Best-Kept Service is contracted. BY disregarding this clause, all customers & workers will be subject to a $50,000 penalty which is agreed upon by both the customer & BEST-KEPT SERVICE during time of sign up.

Scheduling:

As a client or customer of Best-Kept service, you understand that it is your right to request a particular worker on a continual or routine basis. Best-Kept Service will do everything possible to accommodate customers when possible. If a particular worker doing a continual assignment gets sick or for some reason is unavailable, the customer must understand that a new worker will be provided.

All customers are locked in to the agreed upon day(s) and/or date(s) mentioned in this contract. In the event that a customer cannot honor an appointment and a customer would like to reschedule, a full two week’s notice must be given with the requested change of date. Otherwise, billing will resume as agreed to avoid scheduling nightmares. Furthermore, an appointment can only be rescheduled to a day or date no later than a 2 week period to avoid customers rescheduling appointments for months later. All services must be rendered within 2 weeks from the rescheduling date with no more than a maximum 2 week time frame. A customer will only be allowed to reschedule a recurring or standing appointment 2 times in each calendar year. Rescheduling should only be done by contacting the Best-Kept Service office and administrative staff. Scheduling and/or rescheduling appointments with members of the housekeeping staff, verbally, written or otherwise is prohibited. Cancelling an appointment is not optional.

Customer agreement:

By reading and replying to this email message, you acknowledge and fully understand that this is a binding agreement in the State of New York. You are the authorized individual at this home or business, and agree to have Best-Kept service provide residential and/or commercial cleaning services for your living, or work space, to begin on the date agreed upon in this contract, or from the day & date that you receive this message and to continue until the agreed-upon end time. Then you may opt to continue or decline service for another 1 year period. If you continue to retain BEST-KEPT after the end day & date of the initial agreement which is exactly 1 year from the time agreement is made, this continual agreement will automatically renew for another one year period from the first service date after the initial 1 year period. In addition, you understand that BEST-KEPT reserves the right to make changes to this continual agreement at anytime & you will be notified in each confirmation email that is sent. Furthermore, it is your responsibility to stay updated about BEST-KEPT terms of service by reading the Terms Of Service or Disclaimer link in your email confirmations & receipt for service each month. Or by visiting the BEST-KEPT website @ www.BEST-KEPT.com & accessing the Terms of service page...

If you have decided to retain Best-Kept service on a continual basis, please click "I Agree" to schedule Continual Service. By doing so, you acknowledge that you are the authorized individual at the location where service will take place & you understand the BEST-KEPT terms.